Teams Phone provides multiple ways to avoid the distraction of a call ringing on your device while you are on another Teams call or in a meeting. Adjust your settings based on your needs.

Option 1: Edit your Teams Notifications

1. Navigate to Settings in Teams.

2. Select Notifications and activity.

3. Under Sound, make sure Play sounds when I'm busy or in a meeting is NOT selected.

Option 2: Use Do not disturb

1. In Teams, change your status under your account profile in the top right corner to Do not disturb.

When your status is set to Do not disturb, no notifications or calls will come through. This is the best option when presenting or attending an important meeting. Afterward, change your status back to available or busy.

Option 3: Adjust settings under Call handling and forwarding

1. In Teams, under Settings, select Calls.

2. Under Call handling and forwarding, you have the option to Forward all calls. All calls will go directly to voicemail, and the additional options under call handling will no longer appear.

3. If Forward all calls is not turned on, you have additional options to customize. To not have a call ring while you are on another call, click the drop-down menu under When you're in a call and receive another call.

4. Select Redirect as if call is unanswered. This option will redirect the new call to voicemail or follow the If unanswered setting you have previously configured.

5. Under When you can't answer a call, select Redirect to voicemail or your preferred option.

Note: On this screen, you may also configure other call-related options relating to your voicemail, ringtones, etc.

The Teams Phone User Guide [3] provides additional instructions to silence Teams calls and set Quiet Time on your mobile device.

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