Shadowing Returns to the FinPro Help Desk

Do you like being shadowed?

Many of our callers to the Finance & Procurement Help Desk would like the FinProHelp Consultants to shadow them — in other words, to look directly at their screens as the Consultants answer technical or procedural questions.

Good news in time for fiscal year-end: We’ll be implementing a new (and better) shadowing tool later this month. Look for the announcement in a future OUC blog posting.