Receiving goods
Upon receipt, the Department should immediately inspect the shipment to be sure that it is correct, complete, and not damaged. If the damage is visible, the delivery personnel should note it on the paperwork at the time of delivery and leave a signed copy with you. If there are any order-related problems, including discrepancies in pricing or amount, incorrect or missing items, etc. the supplier should be contacted immediately.
Receiving is required when a Purchase Order (PO) total is over $10,000, regardless of the amount of each invoice. It may be performed by someone with the Requestor or Receiver role within CU Marketplace. CU Marketplace: Entering Receiving for POs
Shipping to a non-university address
Departments are responsible for making sure that suppliers send their orders to the proper location. Suppliers may only direct shipments to either a university address or other university-approved location.
All end users are assigned a Ship To value in CU Marketplace. When logging into CU Marketplace users should review their profiles. To add or update your default ship to address please review: CU Marketplace: Make a Ship-To Address Default in Your Profile. The purchase order sent to the supplier will then include the proper address.
Returns and damaged goods
Departments are responsible for processing returns and reporting damaged goods to the supplier. If there is a problem with goods or services received and they were purchased through a university-wide Agreement, then Procurement Services can assist in resolving disputes with suppliers.
Credit Memos
Credit memos received from suppliers that need to be applied to existing purchase orders or standing purchase orders, should be submitted to APInvoice@cu.edu. See Purchase Order Invoicing for more information.