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m-Fin Production Issue

December 28, 2015 by Carl Sorenson
8 comments

m-Fin reports sometimes run, but often do not, instead just stuck spinning.  I am working with the appropriate people to get this resolved.  High priority.

Comments

Jeanne Paradeis
December 28, 2015 at 02:09 pm

also getting message when trying to go into a report to select criteria - worked fine earlier today but not now
 

DPR-ERR-2014

   
Unable to load balance the request because no nodes in the cluster are available, or no nodes are configured for the service: reportService.

   

Details

 

Carl Sorenson
December 28, 2015 at 03:11 pm

We have managed to improve the situation so that m-Fin reports much more often succeed than get stuck.  But they still do get stuck occasionally and so I am continuing to pursue this issue with the technical team.
 
The error Jeanne Paradeis shows in her message above, DPR-ERR-2014, should be taken care of now.

Carl Sorenson
December 29, 2015 at 04:07 pm

While it does occur less frequently now, CU's production Cognos nevertheless still occasionally does get stuck spinning and so the technical team has a trouble ticket in with IBM now to see if this can be improved.

Carl Sorenson
January 6, 2016 at 11:35 am

The technical team has made an adjustment to the Cognos software configuration which seems to have fixed this issue.  Since this change, I have not experienced Cognos production getting stuck.

Randi Viola
January 19, 2016 at 10:23 am

I have been attempting to pull up previous year's Financial Detail reports.  They come up as blank page (as if there were no transactions), even though I know pre previous account reconciliations that there were transactions.  I have cleared cache, tried in IE & Chrome & still get no result.

Carl Sorenson
January 19, 2016 at 03:30 pm

Randi - There is detail data available for fiscal years back to fy 2000.  Depending on how you are selecting data it could be that data you are looking for is on a subsequent page.  In HTML when this is the case there is a Page Down link in the lower left.  Feel free to contact FinProHelp for assistance:  https://www.cu.edu/controller/finance-procurement-help-desk

Jeanne Paradeis
February 10, 2016 at 11:38 am

Having trouble with detail transaction reports just spinning today.

Carl Sorenson
February 15, 2016 at 09:41 am

Jeanne - There is a new version of this report in Cognos QA that performs better for certain kinds of runs.  Please give it a try and let me know your results.

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