CU System is moving from Cisco Jabber to Microsoft Teams Phone to enhance communication, improve functionality and streamline support. Teams Phone offers a unified calling experience integrated with Microsoft Teams, providing strong security, scalability and significant savings. This change supports CU's hybrid work environment while reducing complexity for both users and IT support.

As the current telecommunications system became cost-prohibitive, University Information Services sought a solution that would support a hybrid work environment and cost-reduction while providing more reliable vendor support. Also, the move will better align CU System with the campuses who have already migrated to Teams Phone.

When will the migration happen?

The transition will occur in three phases:

Phase 1: Starting in January, UIS will be the first group to pilot Teams Phones. With a mix of onsite, hybrid and remote roles, UIS will prepare resources to help ensure a smooth transition for other departments and call centers.

Phase 2: Most CU System Administration departments will migrate in February.

Phase 3: Employee Services and the Procurement Service Center call centers will migrate in mid-May.

The project is expected to be completed by June 30, 2025. Expect several emails and training resources ahead of your specific migration.

How does Teams Phone work?

Once implemented, you will access Teams Phone by clicking Calls in the Teams app.

• Teams Phone integrates with the Teams app, which is available for iOS, Android and desktop.
• Your current campus extension will remain the same.
• You can make calls, set "Do Not Disturb" during meetings and manage voicemail directly within the Teams app.
• Teams Phone supports conference calls and allows you to add or merge calls.
• A User Guide will be provided. For a general overview, watch this 2-minute video from Microsoft.
   

Have More Questions?

Contact the UIS Service Desk at 303-860-4357 or email help@cu.edu. We will also have a Teams Phone project page on the UIS website in early January.