Microsoft Teams Phone will enhance communication for CU System Administration while improving functionality, streamlining support and providing strong security, scalability and significant savings.

Why Teams Phone?

As the current telecommunications system became cost-prohibitive, UIS sought a solution that would support a hybrid work environment while providing more reliable vendor support.

After analyzing call volume across all CU System departments and call centers, UIS chose to better align CU System with the campuses that have already migrated to Teams Phone

Project Timeline

The transition will take place in four waves:

Wave 1: Pre-Pilot Group (14 users) - Thursday, Feb. 6 at 5 p.m.

Wave 2: UIS and UIS Service Desk - (158 users) - Thursday, Feb. 27 at 5 p.m. With a mix of onsite, hybrid, and remote roles, UIS will prepare resources to ensure a smooth transition for other departments and call centers.

Wave 3: Half of CU System Admin (approximately 300 users) — Tentatively scheduled for Thursday, March 27 at 5 p.m.

Wave 4: Final Half CU System Admin (Employee Services, Procurement Service Center and University Counsel ) — Tentatively scheduled for Thursday, May 29 at 5 p.m. UIS is making an effort to migrate Employee Services after Open Enrollment 2025, a normally busy time for their call center.

 The project is expected to be completed by June 30, 2025. You can expect several emails and training resources before your department’s migration.


Have questions?

Email the UIS Service Desk and a project team member will respond.

decorative art for Teams Phone

 

Teams Phone Project FAQs

Why is CU System transitioning from Cisco Jabber/phones to Microsoft Teams Phone?

When will the transition happen?

I currently have a physical Cisco phone. What can I expect?

Will I still have my current phone number?

How does calling someone via Teams Phone work?

Does Teams Phone work on a mobile device?

Can I ensure my Teams Phone doesn’t ring or interrupt me during a meeting or focus time?

Will I still be able to have a conference call?

Will I still have voicemail and voicemail transcripts?

Will there be training on how to use Teams Phone?

If I call 911 from my laptop using Teams Phone, will it share my location?

Will Teams Phone still work if I do not have an internet connection? Does it require me to be on the CU System VPN?

How will this change impact service/call centers?

What will happen to physical phones in common areas like conference rooms?