Multi-Factor Authentication (MFA)

Step 1: Log into your employee portal.

Step 2: When you try to access a protected page in the portal's CU Resources area, a page like the one below will appear. You will be asked to authenticate your identity.

Step 3: You will have authentication two options: Receive a phone call or receive a text message with a passcode. 

Option 1: Receive a phone call

From the Device drop-down menu, select the phone number where you wish to be contacted.
Click the Call Me button.
Answer the call, then press any key on your phone to log in. The protected page will open.

Option 2: Receive a text message with a passcode

From the Device drop-down menu, select the phone number where you wish to be contacted.
Click the Enter a Passcode button.
A blue bar will appear on the screen. Press the Text me new codes button.
You’ll receive a text message from CU with a passcode. Enter the passcode and press the Log In button.  The protected page will open.

Active employes:

• If you are having difficulty using the authentication system due to an out-of-date phone number, please contact your department's payroll liaison for assistance. In CU's human resources management tool, HCM, your payroll liaison can add a phone number to your employee record's cellular, campus 1 or campus 2 contact fields.
• For other issues, please email Employee Services at hcm_community@cu.edu. Please include your name, employee ID number, contact information and a description of the problem.

Retirees and non-employees

• If you are having difficulty using the authentication system due to an out-of-date or absent phone number, contact Employee Services at hcm_community@cu.edu or 303-860-4200, option 2.
• Please include your name, contact information and a description of the problem.