Support

Have an issue, question, or problem you need to report? There are two ways to request assistance.

• Submit a ticket by emailing irmhelp@cu.edu with your question or issue
• Call the help desk at 303-860-HELP (4357) and a ticket will be created for you

What you see after submitting a support request or sending a support email:

• After you submit a ticket, you should receive a confirmation email with your ticket number.
• Now, we will review your request. You will get a Help Desk email once one of our support staff replies to your ticket.

Adding detail to a support request

If you need to add detail to your support request, simply reply to the email you receive from our ticketing system without altering the subject line.

Need immediate help?

During business hours, 7:30 a.m. – 5:30 p.m. Monday to Friday, call the UIS Service Desk for immediate help at 303-860-HELP (4357). 

Want to check the status of a ticket? There are two ways to do so:

• Email: Reply to the original email response you received from the Service Desk. The code at the bottom of the email associates any replies with your original ticket.
• Call: Dial 303-860-HELP (4357). Before you call, look up the ticket number in the email response you received from the Service Desk.

Having problems with a particular ticket? Contact escalations@cu.edu to escalate your ticket.