COVID-19 Benefits FAQ

You can obtain your medical ID card and/or number by contacting your insurance carrier directly:

• Anthem – 855-646-4752 (CU Health Plan – Exclusive, Extended and High Deductible)
• Kaiser – 877-883-6698 (CU Health Plan – Kaiser)

Anthem announced its efforts to provide access to coronavirus screening tests for fully-insured, individual, Medicaid and Medicare plan members at no out-of-pocket-cost when medically necessary. The CU Health Plan continues to work closely with Anthem as Anthem develops its operational processes for delivering these diagnostic services at no cost to eligible plan members

Anthem – 855-646-4752 (CU Health Plan – Exclusive, Extended and High Deductible)

Kaiser Permanente informed the CU Health Plan that cost sharing (deductibles, copayments and coinsurance) will be reduced to zero dollars ($0.00) for medically necessary screening and testing for COVID-19 including the visit, associated lab testing, and radiology services in a plan hospital, emergency or urgent care setting, or medical office. 

Kaiser – 877-883-6698 (CU Health Plan – Kaiser)

If you have questions regarding your plan, covered services, claims, medical facilities, etc:

• If you have questions regarding your plan, covered services, claims, medical facilities, etc:
• Please contact your medical plan carrier directly:
  • Anthem – 855-646-4752 (CU Health Plan – Exclusive, Extended and High Deductible)
  • Kaiser – 877-883-6698 (CU Health Plan – Kaiser)
• OR you can access your plan summaries and full plan booklets on the benefits website.
• If you are unsure what medical plan you have, you can access this information through your employee portal.  Once in the portal, click on the Benefits and Wellness tile and then the Benefits Summary tile.  There you will find your benefit plan elections.
• The CU benefit professionals can be reached for further questions via email at benefits@cu.edu.   Emails are answered in the order in which they are received.

If you are traveling overseas and are enrolled in one of the CU Health Plans, you will be covered for emergency services. Please contact a benefits professional at Employee Services if you have an emergency overseas by emailing benefits@cu.edu.

Yes. If you are unable to work due to a new injury or illness, you can file an STD claim if you are enrolled in Short Term Disability coverage.

No. In order to use Short Term Disability (STD), you must have a disability or illness that is preventing you from being able to work.  Unable to work remotely would not qualify under the plan rules. 

• Paid Leave: Yes, your benefits will remain active during that time.
• Unpaid Leave: Yes, your benefits will remain active during that time and you will receive a bill in the mail to pay the premiums.

Use these links for your campus specific preparedness plan. Each campus will be updating their plan as more information becomes available:

• CU Boulder
• UCCS
• CU Denver
• CU Anschutz Medical Campus
• Systems

 Please contact our payroll team via email at HCM_Community@cu.edu.  

Please contact the CU Risk Management team.   

If you are a part of the CU Health Plan, all health plans will cover behavioral health services. Find a provider under your CU Health Plan on the website.

All CU employees have access to professional counselors, who offer assistance finding wellness and behavioral health resources or immediate counseling over the phone.  Click to learn more or contact the Real Help Hotline at (833) 533-CHAT (2428).

Currently, the CU systems office is evaluating these sessions to be able to find ways to continue to service our new and existing employees. 

We are making alternative arrangements for the workshop series, Basics of CU Health Plans. Employees will be notified when the workshop becomes available. 

We will continue to work with each campus to determine the course of action for New Employee Payroll and Benefits Orientations.