Lost Check

If your CU-issued paycheck has been misplaced, you must wait 10 business days after the check's issue date to report as lost.

Follow these steps to receive a replacement paycheck:

• Check your address within the employee portal to ensure it is correct, as the paycheck may have been sent to the wrong address.
  • If you are a student employee, update both your student and employee portals.
• Set up direct deposit within the employee portal to have your funds deposited directly into your bank account.
• If a check is returned to Employee Services, we will notify you through your official CU email address. Monitor your CU inbox to see if the check was returned to CU.
• After 10 business days of the issue date, contact your HR department liaison.

If your CU-issued paycheck has been misplaced, you must wait 10 business days after the check's issue date to report as lost.

Follow these steps to receive a replacement paycheck:

• After 10 business days of the issue date, contact your former HR department liaison. 
• If your address has recently changed, your check may have been sent to the wrong address. You may take either of the following actions:
  • Notify your former HR department liaison of the change, and they update your address within CU's system OR submit a Former Employee Address Change Form.

If an employee's paycheck has been lost or stale dated (not cashed after 120 days), follow the steps below. This procedure also applies to employees who are no longer active at the university. 

• Complete a Handdrawn Request form and send it to offcycle_pbs@cu.edu or click the submit button on the form.
  • Provide as much information as possible to improve the search for the paycheck including the amount, check number, pay period and department information. 
  • If a paycheck has been lost or stale dated, mark the paycheck as such in the Handdrawn Request.
• Employee Services will contact you about the repayment process once the request has been processed (allow three to five business days).