Sending SMS Messages

June 28, 2023 by m.essa
How to send SMS Messages through the IOS Salesforce
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Intro to the Integrated Online Services Salesforce Org

June 12, 2023 by m.essa
The IOS Salesforce org supports Marketing, Recruiting, and Admissions departments facilitate interactions with Leads and Applicants.
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Identifying Duplicates

May 10, 2023 by m.essa
Salesforce Identified Duplicates
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Bulk SMS Sends

May 9, 2023 by m.essa
How to use Bulk SMS Sends with Mogli
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Recommended Audio Configuration for Five9

May 9, 2023 by m.essa
Optimizing your Five9 Setup for office and work-from-home environments.
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Five9 Update Greeting

March 31, 2023 by m.essa
Use the voice recorder on your laptop to record the message. To save the recording on Salesforce, it must be formatted as u-law WAV file.
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Five9 Call Forwarding

March 31, 2023 by m.essa
To turn call forwarding off or on, users should log into the five9 website. Once the user has logged in, click on 'My Settings' then select the 'Call Forwarding' Tab.
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Preferred Communication Method

March 13, 2023 by jennifer.mortensen
Learn about how preferred communication method is collected in IOS.
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Partnering with Collegis for Success

March 13, 2023 by jennifer.mortensen
Wondering how to build on your existing relationship with Collegis to ensure success? Learn about key ways to enable a productive partnership in this wiki.
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Understanding Collegis Benchmarks

March 13, 2023 by jennifer.mortensen
Wondering how to accurately assess your Collegis data? Learn more about best practices and benchmarks in this wiki.
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