Integrated Online Services (IOS) represents a technical stack that supports campus-based efforts primarily in marketing and recruitment. Leveraging the power of Salesforce, Marketing Cloud, and CRM applications - CU campuses are able to powerfully manage the constituent pipeline, drive engagement, and help provide educational opportunities and outcomes at the University of Colorado.
When faced with a failed send, a send to 0, or failed Data Extension, review the items below. Often, the root cause is something over which you have control rather than a systemic failure in Salesforce or Marketing Cloud. If there is an outage or broad issue, users will be notified as soon as possible.
Often when a Contact is not receiving emails, there are several logical reasons why, including actions taken by constituents themselves. If you are investigating why a Contact is not receiving communications, review the steps below to troubleshoot.
We know how cluttered your Marketing Cloud account can get if you are a frequent sender. Use these different types of folders (and other tips) to stay organized.
Do you find yourself taking two clicks every time you login to Marketing Cloud to navigate to Email Studio? Set your Default Login Preference to Email to avoid that step when logging in.
Have you built a compelling Marketing Cloud email that conveys the exact message you want it to? Be sure to test it on desktop and mobile before your final send.
Marketing Cloud will require multi-factor authentication (MFA) upon login as an additional security precaution. Learn more about MFA and how to enable it in this wiki.
Subscribing to Dashboards (up to five) delivers dashboard information to your inbox at a cadence you choose. Follow these steps to subscribe yourself. If you find yourself consistently navigating back to the same dashboards, using the favorite feature can save you clicks (and time). Learn more.
