Five9 Update Greeting

March 31, 2023 by m.essa
Use the voice recorder on your laptop to record the message. To save the recording on Salesforce, it must be formatted as u-law WAV file.
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Five9 Call Forwarding

March 31, 2023 by m.essa
To turn call forwarding off or on, users should log into the five9 website. Once the user has logged in, click on 'My Settings' then select the 'Call Forwarding' Tab.
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General Glossary of Terms

March 13, 2023 by jennifer.mortensen
Learn more about the key acronyms and terms you'll encounter in Integrated Online Services (IOS).
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Preferred Communication Method

March 13, 2023 by jennifer.mortensen
Learn about how preferred communication method is collected in IOS.
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Accessing Collegis Dashboards

March 13, 2023 by jennifer.mortensen
Both Collegis and Salesforce provide valuable data about lead qualification and transfer. Learn how to access the data you need in this wiki.
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Partnering with Collegis for Success

March 13, 2023 by jennifer.mortensen
Wondering how to build on your existing relationship with Collegis to ensure success? Learn about key ways to enable a productive partnership in this wiki.
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Understanding Collegis Benchmarks

March 13, 2023 by jennifer.mortensen
Wondering how to accurately assess your Collegis data? Learn more about best practices and benchmarks in this wiki.
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Understanding SEO

March 2, 2023 by jennifer.mortensen
The UIS CRM team provides monthly SEO reports to our campus partners. Learn how to understand the data in this wiki.
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Meet the Team

March 1, 2023 by Melanie Jones
Meet the Integrated Online Services (IOS) team.
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Salesforce Login

February 22, 2023 by Melanie Jones
Using Single Sign-On (SSO) for Salesforce with Integrated Online Services.
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