Let us help you navigate the resources in the eComm wiki so you can get the answer you're looking for when you need it. Select the eComm application for which you have a question (Salesforce, Marketing Cloud, or Cvent) and then view resources by category. Can't find what you need in this wiki? Submit a help ticket at cu.edu/ecomm/submit-help-ticket.
Users can upload files to Marketing Cloud, creating a link or URL that can be included in emails. Many file types are supported, including Excel, PDFs, and ICS (to make an 'Add to Calendar' link). See below for details on two common use cases.
There are two types of contacts you'll encounter in Salesforce: standard and individual. Learn the difference.
Learn about the steps required to create a fundraising event in Cvent.
Learn how the eComm billing process works throughout the Fiscal Year so you and your users know what to expect.
Learn how to understand the difference between speedtypes, account codes, and designation codes.
What should you do if you notice an incorrect our outdated email address in Salesforce? Read this wiki to find out.
Beginning on February 1, 2022, Marketing Cloud will require multi-factor authentication (MFA) upon login as an additional security precaution. Learn more about MFA and how to enable it in this wiki.
Understand the difference between sender profiles, delivery profiles and send classifications in Marketing Cloud. These not only drive email from information but also (more importantly) ensure CAN-SPAM compliance.
Interested in adding a fun element to selected Marketing Cloud emails that might help increase your open rates? Using an emoji might be the answer.

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