Let us help you navigate the resources in the Integrated Online Services (IOS) so you can get the answer you're looking for when you need it. Select the tabs for the category of your question and then view resources by topic. Can't find what you need in this wiki? Submit a help ticket.
Check out the many resources available to help you grow into a Marketing Cloud expert at your own pace. We've broken it down into three main phases, proven to set you up for success.
Data Extensions is the term Marketing Cloud uses for an audience. The following wiki explains how to create a Data Extension. It's important to note that despite whoever creates the Data Extensions it's the sender's responsibility to re'Start' it before each send.
Learn all about Reporting in the IOS Salesforce. Find templates of common populations available to clone with the option of further customizing and familiarize yourself with our data dictionary to better understand data points that can be leveraged.
Reports can often have the same contact listed numerous times, so identifying the unique count is important to confirm the Report criteria is accurate. Having a total 9,000 unique contacts when expecting 250 is an indicator of incorrect criteria and should be investigated.
Salesforce Campaigns are how we group contacts. Some of the most common use cases for campaigns are when uploading lists of event attendees, creating email recipient audiences or varying marketing efforts.
Are you giving people with a disability the opportunity to acquire the same information, engage in the same interactions, and enjoy the same services as a person without a disability in an equally effective and equally inclusive manner, with substantially equivalent ease of use?
Salesforce Dashboards can provide easy-to-understand, quantifiable report metrics utilizing charts and diagrams. When used in combination with other information and your own criteria of success, it will help paint a more complete picture of your outreach efforts.
